Privacy Policy

Privacy Policy for Vellio Health

At VELLIO Health, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with applicable privacy laws and regulations.

1. Information We Collect:

We collect personal information from patients for the purposes of providing metabolic and nutritional health services. This may include:

  • Contact information (such as name, address, email address, phone number).

  • Health information (such as medical history, test results, treatment plans).

  • Payment information (such as billing details).

2. Use of Information:

We use the collected information for the following purposes:

  • Providing metabolic and nutritional health services.

  • Communicating with patients regarding appointments, test results, and treatment plans.

  • Processing payments for services rendered.

  • Conducting research and analysis to improve our services.

3. Disclosure of Information:

We may disclose personal information to third parties in the following circumstances:

  • With your consent.

  • To healthcare professionals involved in your care.

  • To third-party service providers who assist us in delivering our services (such as IT support, payment processing).

  • When required by law or to comply with legal obligations.

4. Data Security:

We take all reasonable measures to safeguard the confidentiality and security of your personal information. This includes implementing technical and organisational measures to prevent unauthorized access, use, or disclosure. All personal information you provide to us is stored on secure servers with trusted 3rd party suppliers who comply with the GDPR and the UK GDPR, which set out several data protection requirements, which apply when personal information is being processed.

5. Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

You have the right to:

  • Access and request a copy of your personal information.

  • Update or correct inaccuracies in your personal information.

  • Request the deletion of your personal information, subject to legal requirements.

  • Opt-out of receiving marketing communications.

7. Changes to this Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

8. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at clinic@velliohealth.com.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.